SpringFling 2020

Travel tips: emergency

Federal Rescue Service – 112 – is a common emergency number for mobile phone calls in emergencies (a call can be made even without a SIM card, with no money on the account and when the phone keypad is locked).

In order to call the Crisis Management Centre of the Ministry of Emergency Situations of Russia for the Leningrad region and ask for help, dial: +7 (812) 640-21-60.

The helpline of the Chief Directorate of the Ministry of Emergency Situations of Russia for the Leningrad region is available 24 hours at telephone number: +7 (812) 579-99-99.

You can also call the Tourist helpline +7 (812) 300 33 33 or using short number 0333 (from cell phone), 24 hours a day for an English-speaking hotline. It can provide you with all possibly needed information from the opening hours of the local supermarket to what to do if you’ve just landed in the drunk tank.

There are 10 tourist information points within the city with the main one on Sadovaya ul. 14, metro Gostiny Dvor, tel. +7 (812) 242-39-09. Open 10:00 – 19:00. Closed Sun.

Others are located at:

  • Sadovaya ul. 37, open 10:00 – 19:00, Closed Sun. Tel. +7 (812) 242-39-04.

  • Dvortsovaya ploshad (Palace square – close to the Hermitage), open 10:00 – 19:00.

  • Isaakievskaya ploshad (St. Isaac’s square), metro Sadovaya, open 10:00 – 19:00.

  • Ploshad Rastrelli (Rastrelli square – close to Smolny cathedral), metro Chernyshevskaya, open 8:30 – 16:00, closed weekends (from May till September).

  • Ploshad Vosstaniya (next to Moskovsky train station), metro Ploshad Vosstania, open 10:00 – 19:00.

  • Airport Pulkovo (arrivals hall), open 9:00 – 20:00.

  • Pulkovo Outlet Village (Pulkovskoe shosse 60/1 – close to Airport Pulkovo), open 10:00 – 19:00, Closed Tue, Wed.

  • Kronverkskaya emb. (close to Peter and Paul Fortress), open 10:00 – 19:00.

  • City port “Morskoy fasad”, open 9:00 – 18:00 (from May till September).

  • Millionnaya ul. 25, open 10:00 – 19:00, Fri 10:00 – 18:00, closed weekends.

Saint Petersburg international dial code is +7 (812)

All emergency numbers can be called free of charge.
We advise to keep your insurance/assistance company card with you at all times.